These devotees seem eager to help devotees succeed.
We had a 6-hour course with 30-40 devotees attending, including several youngsters and children.
Here is an excerpt from the Gita Coaching Course Handbook:
Lesson 2: The Qualities of a Coach
Every coachee, by contacting a coach, demonstrates a need to solve a problem or achieve a result. The coach must have the desire and the ability to help the coachee succeed. If you don’t develop this attitude, you will not provide a proper service for your coachees.
A coach must be able to focus exclusively on the coachee. A tendency to think about yourself will encourage you to compare coachee’s situation with your own. Focus on the coachee will allow you to empathise with him and show genuine interest in his life.
3. A Greater Interest In People Than In Things
A coach who is more interested in things than people will be motivated by material gain. This may incur risk of putting your needs above the needs of the coachee – which is unacceptable.
A coach with imbalance and stress in his life is unlikely to deliver successful coaching. His personal issues will deflect attention from focus on the coachee’s issues. To coach effectively, you must come to each session with a clear mind.
Did you ever have a teacher, a leader, a friend, a coach, or an adviser who believed in you when you didn't believe in yourself? One who stayed with you regardless. Not someone who was too soft and permissive with you, someone who gave in to you, but someone who would neither give in to you nor give up on you.
“Most important is how the man in Krsna consciousness speaks, for speech is the most important quality of any man.” Bg 2.54 P
“… speaking words that are truthful, pleasing, beneficial, and not agitating to others, and … regularly reciting Vedic literature.” Bg 17.15
The entire coaching process is based on verbal communication. Research has shown that over 70% of normal communication relies on body language (posture and facial expression) for its effectiveness. In telephone coaching this element is removed so what is said and how it is said is of a greater importance.
To be a life coach, you must develop the ability to say what you mean without any ambiguity, to mean what you say with absolute confidence, and the tenacity to repeat a point as often as necessary to ensure it’s clear.
Verbal communication is a two-way activity that involves listening as well as speaking. During coaching sessions, allow your coachee to speak for a minimum of three quarters of the time while you listen attentively.
If your peers, family and friends invariably understand what you are saying in normal conversations, you already have a good grounding in verbal communication skills. If you are frequently misunderstood, or if they have a tendency to talk over you, then you need to develop abilities in this area.
Your coachees might expect you to provide an excellent service and one way they will judge you is by the language you use. Avoid using jargon, familiar or trendy language as this may negatively affect your relationship.
“… revealing one's mind in confidence, inquiring confidentially, …”
- Nectar of Instruction 4
Anything can be discussed in a coaching session. Your coachees must gain absolute trust in your confidentiality if they are to tell you about their personal life and the issues that concern them. Only if they have trust in your confidentiality will they be willing to provide you with the detailed information you may need to help them achieve their goals. If at any time you are unsure about whether to reveal any information about a coachee – don’t!
Think how you would feel if your confidential information was being passed to others. Never assume that the coachee won’t mind. This means, for example, that you never mention coachees’ names to any third party without their consent and that you keep any notes about coaching sessions securely. If you keep them on a computer, ensure they are password protected.
It’s important that what you say to the coachee and what you do with that coachee match. For example, it is no good to say that you observe complete confidentiality in coaching sessions and then use examples of other coachees in the session. Your actions must match your words.
“… whose heart is completely devoid of the propensity to criticize others.”
- Nectar of Instruction 5
Coaching is about where your coachees are now and where they want to be in the future. Consider that their perception of their current situation may be totally different from yours.
As a coach it is your service to encourage and motivate your coachees to take the action that will move them forward, from where they are to where they want to be. To undertake this role you must not be judgmental or critical, as these traits will limit your coachees rather than empowering them. Your role includes helping them evaluate the steps they are taking and the progress they are making, but you will not judge or criticize them.
Always respect your coachee’s free will. Don’t try to impose anything on them or control them.
“For a devotee of the Supreme Personality of Godhead, everything is possible …”
SB 5.1.35 P
As a life coach you are a catalyst or facilitator. Part of your role is to help coachee think for himself and find his own solutions, sometimes with the help of others.
Another part of your role is to be able to discover a variety of possible options to your coachees. Your service is to, together with the coachee, discover all the available options, those suggested by the coachee, by others, by yourself and including ones that the coachee may be avoiding. Some of these might come from your insight into their situation, gained because you are removed from their everyday concerns, worries or fears which may be limiting their vision.
Next, you encourage the coachee to select for himself, from the options, the one or more that will move him forward. By letting the coachee select the option, you are giving him the added incentive that comes from having chosen this route for himself.
You are there to help your coachees to do things, not to do those things for them, and to expand their horizons and facilitate the empowerment that comes from the freedom of choice and a higher connection.
“I have got always time to answer the letters of sincere souls because my life is dedicated for their service.”
- Srila Prabhupada, Letter to Christopher, Montreal 13 July 1968
One of the favourite coaching principles is, “If you continue doing what you are doing, you will continue getting what you are getting”. This means that a coachee, who is in a situation that no longer serves his goals, must change something in order to change the results. Your commitment to encouraging such change is paramount to the success of your coaching. You will encourage your coachee to define the actions that will move him forward and then to take those actions. You will seek your coachee’s commitment to take the necessary action and you will be committed to ensure, with friendly firmness and positive encouragement, that he does take such actions.